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The Crisis and Resilience Fund (CRF) replaces the Household Support Fund and is intended to provide timely crisis support to households experiencing financial hardship or sudden shocks. The fund helps residents meet essential living costs while also supporting longer‑term financial resilience.
Launched by the government on 1 April 2026, the CRF requires local authorities to deliver support rapidly and transparently, with clear accountability for the use of public funds.
In line with the grant criteria, the funding should be allocated across three strands:
To deliver Crisis Payments and comply with the DWP guidance, there is a need for a robust digital payment solution that can deliver payments through multiple channels and support multiple delivery routes, including payments being made by trusted professional partners, internal teams and other commissioned providers. The payment system must reduce administrative burden, enable consistent controls across schemes, be accessible and provide accurate management information for local oversight and DWP reporting.
The commissioning of a dedicated payment system will ensure the Council and trusted partners can deliver crisis payments at pace, scale provision to meet fluctuating demand, deliver payments in the most appropriate way for individuals and maintain strong governance and assurance throughout the life of the programme.
| Lot | Title | Value |
|---|---|---|
| 1 | Lot 1 | £6,027,772 |
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