Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027.
As a minimum, the service must deliver the following:
- SCHEME ADMINISTRATION
- Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January
- Management of in year enrolment for new starters and life events
- Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines
- Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level
- Communications functionality to inform colleagues on key process issues such as enrolment process
- 1st line query management from colleagues and Ofcom Team within pre-agreed SLA
- Build Benefit changes as and when required
- Communications with members regarding workflow of benefit choices
- Confirmation communication of benefit choices when confirmed
- Management of pension re-enrolment on a three yearly cycle
- PLATFORM
- Maintenance of online benefit platform and all information held on it
- Helpdesk functionality and for registration and access issues on benefit platform if not SSO
- Cloud platform to enable colleagues select their benefits, and to find out information on each benefit
- Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown
- Provide online Total Reward Statements
- Single Sign On capability
- Technical specification in line with Ofcom Security Requirements
- Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings.
- CUSTOMER SERVICES
- Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required
- Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service
- Proactive
- Access to benefit reporting, detailed MI and analytics for Ofcom