Heat Network Regulations - Billing and metering supplier

Castles and Coasts Housing Association (CCHA)

Heat Network Regulations - Billing and metering supplier

Pre-Market Engagement Questionnaire

Supplier Information

Suppliers Name:

Key Contact Name:

Contact Number:

Email address:

CCHA would like to speak with suppliers who have the following attributes:

• Experience of the supply of billing and metering services
• Knowledge and expertise of heat network regulations
• Understanding of the social housing sector and its legal, regulatory and financial landscape
• Experience of customer/ resident interaction and services

Please describe your experience in the above areas below (600 word limit)

Pre-Market Engagement questions

Purpose of PME

We are currently looking at our options for the provision of services under the heat network regulations and are working to establish what services a metering and billing supplier can support us with and whether commercially this is the best option for CCHA. Accordingly, we have posed a range of questions that we would appreciate responses to, to enable us to move forward in this process.

About our heat networks

CCHA have 12 schemes with a Heat Network, containing in total 360 units. These are communal gas boilers providing heating and hot water to all flats within the scheme. Two of these schemes currently have heat meters installed within each independent unit, totalling 46 units.

1. The services we are primarily looking for from a metering and billing supplier to provide in relation to heat networks are also follows:

a) The provision of heat network contracts to residents, which meet the requirements of the heat network regulations

b) The provision of energy bills, which meet the requirements of the heat network regulations

c) The creation and management of a vulnerable customers registration

d) Management of heat network related complaints

e) Provision of reporting information to use which would enable us to comply with regulatory reporting requirements

f) Collection of energy payments from residents with the ability to transfer these payments to CCHA on an agreed frequency

g) Debt collection service, incorporating specific provisions for vulnerable customers

h) The management and maintenance of meters

Can you confirm if these are services that you would intend to provide under a metering provider agreement? If not, please indicate which of the services listed you would not be able to provide.