Accounts Payable Service

The Authority is seeking to procure a contract for the provision of a fully managed Accounts Payable Service for the London Borough of Hounslow and its trading company, Lampton Group. The Services are expected to commence on 1 October 2027. The Services will include, but are not limited to:

• Fully managed Accounts Payable service
• Customer service and resolution of Accounts Payable queries
• Processing of BACS payment runs
• Assistance with system upgrades, changes and testing
• Mobilisation and implementation of the service
• Ongoing service improvement, cost savings and benchmarking
• Exit and transition management support

The Specification also includes optional services relating to urgent payments and Direct Debit collection services. These optional services form part of the overall scope of the Contract but are not guaranteed. The Authority may, at its sole discretion, activate all or part of the optional services during the Contract Period in accordance with the Contract.

The Contract is anticipated to start in February 2027, the Contract Effective Date, for mobilisation and implementation.

The fixed Service Go-Live Date is 1 October 2027.

The initial Contract term will end on 30 September 2032, unless terminated earlier. The Authority may extend the Contract on two occasions, each for 12 months, giving a maximum Contract term ending on 30 September 2034.