Alarm Receiving Centre Call Handling System

This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service.

North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement.

The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.

NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at:
 Supply Hertfordshire Electronic Tendering Site - Home

• You must be registered on the portal to submit a response.
• If already registered, use your existing username and password.
• A password reminder link is available on the homepage if required.

For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com