BT Inbound

This is to renew our BT Inbound Contract for a further 12 months. It is used to cover the costs for our non geographic phone numbers (i.e. 0800/0345 etc). This is primarily used by the CCT but is also used by IT Service Desk and after sales support teams.

The numbers are provided so our customers either have a free phone or local number cost. Having the BT inbound contract also gives us the ability to easily repoint any of our non geographic numbers to different end points giving us flexibility in our numbering plans and provision for Disaster Recovery.

SQW has been completed. We have emailed other providers, but had no responses back. BT also said we can't procure via Framework as the favourable pricing we have been offered was due to it being written as a charities contract.