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BTA2235 - Product Audit, Development Tools and Skills Support

Tender

British Tourist Authority t/a VisitBritain/VisitEngland

Highlights

Tender deadline
15 Sept 2026
Estimated value
£120,000
Location
UK

Details

Published
25 Aug 2026
Tender deadline
15 Sept 2026
Value
£120,000
Location
UK
Source
Find a Tender
Source notice ID
080716-2026
OCID
ocds-h6vhtk-06eb3e
CPV codes
48100000, 80500000
View on Find a Tender

Description

BACKGROUND

VisitEngland (VE) is responsible for growing the value of England's visitor economy, working with and through a national network of Local Visitor Economy Partnerships (LVEPs). To direct product development, investment and campaign activity effectively, VE requires a complete, consistent and current view of England's tourism product and experience, segmented against priority market segments and viewable at LVEP region level.

VE does not currently hold this view in a single, structured and maintainable form. A manual audit at national scale would be slow, inconsistent and quickly out of date, and would not provide LVEPs with usable, region-level insight on where their product can be improved.

VE therefore wishes to appoint a Supplier, or Suppliers, with strong and demonstrable artificial intelligence (AI) expertise to deliver an AI-enabled product and experience audit, a national AI-based analytical tool that turns the audited inventory into actionable outputs filterable by LVEP region, and training that builds the capability of the LVEP network to use these outputs.

VE has carried out, or commissioned, initial audit work and will make this available to the appointed Supplier where possible. VE will also request product listings from LVEPs and will provide a data schema that the audit output is required to follow. The intention is that the Supplier builds on and enhances this existing work, minimising duplication and giving the AI a sound starting basis.

OVERVIEW OF REQUIREMENT AND LOT STRUCTURE

The requirement is divided into two lots:

  • Lot 1: Product and Experience Audit and Tools.
  • Lot 2: Training and Knowledge Transfer.

Tenderers may bid for Lot 1, Lot 2 or both lots. A single Supplier may be awarded one or both lots, and the lots may also be awarded to separate Suppliers. Each lot will be evaluated separately.

Note on AI: VE requires demonstrable AI expertise but does not mandate a specific AI model, platform or vendor. Tenderers are free to propose the technology stack that best meets the requirement, subject to the intellectual property, data protection, security and accessibility requirements set out below.

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Lots (2)

LotTitleValue
1Lot 1: Product and Experience Audit and Tools.Background VE requires a complete and consistent picture of England's tourism product and experience offering, including attractions, experiences, experiential transport, performances/festivals, and more, with the possibility to overlay the national/regional accommodation audits/studies, and other national datasets such as protected landscapes, to provide an overall picture for regions/LVEPs. The Supplier will deliver an AI-enabled audit of this product and experience set, and a national analytical tool that interprets the audited inventory and identifies, for any LVEP region, where product can be improved and where gaps and opportunities exist. Requirements VE is seeking to appoint a Supplier who has a proven track record in delivering AI-enabled data collection, analysis and tool development, ideally within tourism, place marketing or a comparable sector. VE specifically requires the Supplier to deliver the following: a) An AI-enabled product and experience audit. b) A national AI-based analytical tool. c) Data, schema and integration. d) Intellectual property and handover. Further details are contained in the Invitation to Tender documents.£90,000
2Lot 2: Training and Knowledge Transfer.Background VE requires training that builds the capability of the LVEP network to understand the various use cases of AI. The training will aim to showcase the work in Lot 1 as it is developed and will focus on enabling LVEPs to apply the outputs to product development in their regions. VE also requires a programme of webinars/blended learning that builds on feedback from LVEPs in the previous upskilling work, including using AI to build reports, deeper dive into Microsoft Copilot, and more. Requirements VE is seeking to appoint a Supplier who has a proven track record in designing and delivering practical training and knowledge transfer, ideally on data, AI or digital tools, to a geographically dispersed audience. VE specifically requires the Supplier to deliver the following. • A training and knowledge transfer programme aimed at the LVEP network (currently 38 LVEPs, expected to rise to c40-45). • Training that showcases the audit and the analytical tool throughout delivery, so that LVEPs understand how the outputs are produced and how to use them. • A practical focus on building LVEP capability to interpret and apply the outputs to product development in their region. • A cohesive delivery of webinars/blended learning to dive deeper into elements that LVEPs have identified for AI use through previous sessions. • A blend of delivery appropriate to a dispersed audience, for example live virtual sessions, recorded materials and written guidance, to be proposed by the Tenderer. Where Lot 1 and Lot 2 are awarded to the same Supplier, the training will draw directly on the audit and tool being built. Where the lots are awarded to separate Suppliers, the Lot 2 Supplier is required to work with the Lot 1 Supplier to understand the audit and tool in order to design and deliver the training. We expect the Lot 1 Supplier and Lot 2 Supplier to create a single process map on how this will be delivered once awarded.£30,000