Care at Home

Through a programme of transformational change and co-production, Cheshire East Council is redesigning its home care offer. This work focuses on enabling care, provider stability, and support services that strengthen the communities in which they operate.

Care at Home services, also known as domiciliary care, will move to a Neighbourhood Model, under which providers will operate within defined areas of the borough. Providers will deliver care and support that reflects the specific needs, demand, and characteristics of each neighbourhood. As part of this approach, the number of providers the Council contracts with will reduce.

The Neighbourhood Model will prioritise strengths based and outcomes focused care and support, enabling people to maintain independence and wellbeing for as long as possible.

This model supports closer working with local communities and greater continuity of care.

The Council is evolving its home care offer to ensure that consistently high standards are achieved across multiple adult social care services. Future service specifications and contractual expectations will therefore be aligned across Care at Home and other services, including Extra Care Housing.

Further information on how this approach will operate in day to day practice will be shared in due course through co-production and engagement events with the care market.