Contact Centre Scripting and Diagnostics
AwardHighlights
- Award value
- —
- Winning supplier
- Omfax Systems Ltd
- Award date
- —
Details
- Published
- 6 Aug 2026
- Deadline
- —
- Value
- —
- Location
- UKC
- Source
- Find a Tender
- Source notice ID
- 074499-2026
- OCID
- ocds-h6vhtk-06dd2c
- CPV codes
- 72263000
Description
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
Similar opportunities
- Riverside College - Finance Management Software SystemTenderRiverside College HaltonCloses 21 Sept 2026
- Strategaeth Economaidd Sir y Fflint / Flintshire Economic StrategyTenderFlintshire County CouncilCloses 24 Sept 2026
- Provision for the Test of Competence: Delivery of the CBTTenderNursing And Midwifery CouncilCloses 4 Sept 2026
- CA18390 - Riverside College - Finance Management Software SystemTenderRiverside College HaltonCloses 21 Sept 2026
- Communication and Connectivity Products and Services FrameworkTenderCrescent Purchasing Consortium LimitedCloses 4 Sept 2026
More from GREENSQUAREACCORD LIMITED
View all- Housing Management System & Associated SoftwareAwardGREENSQUAREACCORD LIMITEDAwarded
- Radon Testing & InspectionsTenderGREENSQUAREACCORD LIMITEDCloses 24 Sept 2026
- Clent Way Roof Replacement 2026AwardGREENSQUAREACCORD LIMITEDAwarded £305,855
- Supply of MaterialsTenderGREENSQUAREACCORD LIMITEDCloses 30 Sept 2026
- Supply of MaterialsTenderGREENSQUAREACCORD LIMITEDCloses 30 Sept 2026
Lots (1)
| Lot | Title | Value |
|---|---|---|
| 1 | This service will deliver a structured scripting and diagnostics platform designed to transform contact centre operations from a reactive call-handling model into a proactive, resolution-focused service. The solution will support improved first-contact resolution, consistent customer interactions, streamlined workflows, and enhanced operational insight. The contract will provide access to four modules, based on a housing stock of approximately 25,000 properties. Year 1 will include implementatioThis service will deliver a structured scripting and diagnostics platform designed to transform contact centre operations from a reactive call-handling model into a proactive, resolution-focused service. The solution will support improved first-contact resolution, consistent customer interactions, streamlined workflows, and enhanced operational insight. The contract will provide access to four modules, based on a housing stock of approximately 25,000 properties. Year 1 will include implementation activities comprising system configuration and setup, project management, user training, and deployment support to ensure a successful rollout and adoption of the platform. | — |
Awarded contracts (1)
| Title | Supplier | Value | Awarded |
|---|---|---|---|
| Award 074499-2026-1 | Omfax Systems Ltd | — | — |