Customer Contact Centre

Award

Thameslink Southern Great Northern Limited (TSGN)

Highlights

Award value
—
Winning supplier
Concentrix TSC UK LTD
Award date
12 Oct 2026

Details

Published
13 Oct 2026
Deadline
—
Value
—
Location
—
Source
Find a Tender
Source notice ID
096345-2026
OCID
ocds-h6vhtk-077dda
CPV codes
—
View on Find a Tender

Description

GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events.

More from Thameslink Southern Great Northern Limited (TSGN)

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Lots (1)

LotTitleValue
1Lot 1—

Awarded contracts (1)

TitleSupplierValueAwarded
Award 1Concentrix TSC UK LTD—12 Oct 2026