Customer Relationship Management System (Renewal)
AwardHighlights
- Award value
- —
- Winning supplier
- Verint
- Award date
- —
Details
- Published
- 7 Sept 2026
- Deadline
- —
- Value
- —
- Location
- UKM78
- Source
- Find a Tender
- Source notice ID
- 084556-2026
- OCID
- ocds-h6vhtk-06f3cd
- CPV codes
- 72000000
Description
West Lothian Council intends to enter into a contract with Verint Systems UK Limited for the continued provision of support, maintenance, development and associated cloud services for the Council's existing Verint Customer Relationship Management (CRM) platform.
The Verint CRM solution is a business-critical corporate system supporting customer contact management, case management, workflow automation, digital self-service and service request handling across multiple Council services. The proposed contract will provide ongoing supplier support, system maintenance, cloud hosting, upgrades, security updates and development services for a period of five years, ensuring the continued availability, resilience and security of the platform and supporting the Council's digital transformation objectives.
Similar opportunities
- Provision of a new college websiteTenderCardiff and Vale College£220,000
- SAS SupportTenderQualifications ScotlandCloses 12 Oct 2026
- SONI089 – Software Licensing & Buying ServicesTenderSONI Ltd£68,557,055
- Dedicated Housing Tenant WebsiteTenderCardiff CouncilCloses 16 Oct 2026
- Land Observations Networks Modems and Sims - Re-tenderTenderMet OfficeCloses 5 Oct 2026
More from West Lothian Council
View all- Award of CC14858 Electrical Rewires Mini tender under current frameworkAwardWest Lothian CouncilAwarded £98,545
- Finance System ReplacementAwardWest Lothian CouncilAwarded £2,707,485
- School Counselling Service - Primary SchoolsAwardWest Lothian CouncilAwarded
- Purchase of 3.5T Luton VansAwardWest Lothian CouncilAwarded
- WLC Provision of Parental Employment SupportAwardWest Lothian CouncilAwarded
Lots (1)
| Lot | Title | Value |
|---|---|---|
| 1 | The procurement relates to the continued provision of West Lothian Council's existing Verint cloud-based Customer Relationship Management (CRM) platform and associated support, maintenance, upgrade and development services. The Council has utilised the Verint CRM platform since 2008, with the solution transitioning to Verint's cloud-hosted Software-as-a-Service (SaaS) model in 2021. The platform is a business-critical system that supports customer contact management, case management, service reqThe procurement relates to the continued provision of West Lothian Council's existing Verint cloud-based Customer Relationship Management (CRM) platform and associated support, maintenance, upgrade and development services. The Council has utilised the Verint CRM platform since 2008, with the solution transitioning to Verint's cloud-hosted Software-as-a-Service (SaaS) model in 2021. The platform is a business-critical system that supports customer contact management, case management, service request processing, workflow automation, online forms and digital self-service across multiple Council services. | — |
Awarded contracts (1)
| Title | Supplier | Value | Awarded |
|---|---|---|---|
| Award 084556-2026-CC14867-1 | Verint | — | — |