Customer Research Services Framework

SWS intends to establish a framework panel whom have the expertise to support the company's objectives.

The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements.

In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents.

SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).