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Cadent is looking for an end to end maintenance, repair, and compliance support service for Cadent's plant and vehicle assets across specified networks, providing 24/7/365 operational coverage.
Workshop / Repair Network
Coverage for entire Cadent footprint or specific network bidding for:
-Provisions around collection & delivery
-Provision for out of hours servicing when necessary
-Tyre Replacement service
-Supplier will provide fixed and mobile provisions across all of Cadent's Plant assets / footprint 24/7/365
Document management of Cadent Owned Vehicles
-Checking, filing and storing of original maintenance records from all garages
-Filing and storage of statutory certificates
-Upload copies of documentation and certificates into platforms/portals including the Cadent Asset Database
-SLA on compliance documentation being uploaded onto portals e.g. Loler Certificates within 48 hours.
-Production and storage of defect rectification documents.
Scheduled Maintenance
-Producing and sending invites for scheduled maintenance
-Providing garage booking support including provisions for collection and delivery on all asset types
-Providing bookings for main dealers (manufacturers safety recalls)
-Management of missed appointments via daily reports
-Management of LOLER inspections booking for plant
-Management of trailer mandatory brake testing following intervention with the brake system
-Will establish a communication with Manufacturers to ensure that recalls and campaigns are merged into the safety inspection plan.
Cost Control & Workflow
-Guide times for standard servicing and repair items
-Producing detailed additional authority requests for onward delivery to Cadent for approval. Processing authority once approval is given
-Obtain prior approval before incurring expenditure beyond agreed levels.
-Liaising with Manufacturers for warranty management
-Job estimate and authority to be submitted in a timely manner (SLA)
-Evaluation of job estimates ensuring unessential work is kept to a minimum without compromising compliance, safety, quality and VOR time
Technical support
-Issuing and managing manufacturer safety recalls
-Producing bespoke inspection/service sheets
-Supporting with technical bulletins
-Supporting with technical skill, advice and compliance
-Recommendations on proactive campaigns on preventative maintenance, reducing VOR time
| Lot | Title | Value |
|---|---|---|
| 1 | Lot 1 | — |
| 2 | Lot 2 | — |
| 3 | Lot 3 | — |
| 4 | Lot 4 | — |
| 5 | Lot 5 | — |
| Title | Supplier | Value | Awarded |
|---|---|---|---|
| Award 1 | PLANTEXPAND LIMITED | £4,480,000 | 12 Jul 2026 |
| Award 2 | SK PLANT LIMITED | £1,120,000 | 12 Jul 2026 |
-Actively support Cadent campaigns and safety recalls
-Route cause analysis for major failures - engineering investigation and reports provided for Cadent
General
Resource - Cadent need:
-Account Manager
-Competent persons to manage Cadent defects
-Support Cadent in each Network and ensure all support is Network aligned 0800 - 1800hrs Customer support via telephone and email
-Supply and resource single point of contact Driver Helpline number (freephone) providing 24/7/365 coverage including recovery
-Escalation management
-Provision of breakdown services 24/7/365 for all Cadent plant