DBT Business Support Service

The Department for Business and Trade (DBT) wish to give notice of a planned procurement opportunity in relation to delivery of the Business Support Service (BSS).

The service will supplement guidance available on gov.uk and business.gov.uk. and is a key part of DBT’s Business Growth Service. The BSS should provide information, advice, guidance, and signposting on any business issue for any kind of business, charity or social enterprise, including pre-startups and start-ups, in England.

The contract is structured as a two-year offer with the option to extend for up to two further one-year periods (2+1+1). The initial contract value is £5 million. Any future extensions are subject to budget approval.

Secretary of State for Business and Trade will in due course be transferred to the Secretary of State for Business, Innovation, Science and Trade by an Order in Council (secondary legislation) under section 2 of the Ministers of the Crown Act 1975.

Scope of the requirement:

The proposed procurement will seek a supplier to provide integrated business support including:

Multi- channel access through telephone, webchat, email, social media, and instant messenger (such as WhatsApp)

A database of business information for use by advisers and some external organisations

The ability to stand up an emergency response plan with 24 hours’ notice from DBT

Maintaining partnerships and relationships across the business support eco-system

There is no requirement to deliver a digital front-end or website, however, the successful supplier will need to be flexible and able to contribute to, or integrate with, any similar delivery undertaken by government.

Proposed Procurement Route:

It is currently anticipated that the procurement will be conducted using a Competitive Flexible Procedure comprising Stage 1 – Conditions of Participation and Stage 2 – Tender Evaluation.