Dedicated Housing Tenant Website

Cardiff Council seeks approval in principle to procure a supplier to design, build, host and support a dedicated housing tenant website.

The proposed solution will deliver a responsive, mobile-first digital website for housing tenants, supporting improved access to housing information and services. The website will be fully bilingual (Welsh and English) and compliant with Welsh Language Standards and WCAG 2.2 AA accessibility requirements, including the provision of an independent accessibility audit.

The scope includes:

User-centred design and development of a new tenant-facing housing website

Implementation of bilingual functionality (Welsh and English)

Compliance with accessibility legislation and standards (WCAG 2.2 AA)

Secure hosting provision meeting UK public sector cloud, GDPR and data residency requirements

Disaster recovery, backup arrangements and defined service levels for availability and incident response

Training and handover to Council administrators to enable independent content management

Transfer of all source code, content, and digital assets to the Council upon completion