Didcot Town Council IT support contract tender

Scope of the work required:

• Ongoing support for staff and Cllrs with Council issued hardware
• Managing and providing ongoing support with Microsoft 365 accounts
• Maintenance of Council documents in Sharepoint
• Assisting with any issues relating to 3rd party specialist software
• Managing a range of different devices including laptops, tablets, mobile phones and printers
• Managing the security of the Council's IT systems
• Managing the Council's wifi networks, internet lines and any connectivity issues across the portfolio of Council buildings
• Running a programme of training for staff and Town Cllrs - especially relating to the avoidance of phish emails
• Ad hoc IT projects such as software up-grades; the provision of internet/wifi connectivity in a new Community Centre due to open in November 2025, plus more
• Opportunities to quote for VOIP Telephony and mobiles
• Detailed service legal agreement including response times
• Dedicated account manager who will be pro-active in the management of our IT needs with regular meetings and updates as required