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Provision of Print, Mail Fulfilment and Document Consolidation Services for Council Tax, Business Rate and Benefits Communications. Caerphilly County Borough Council is seeking to engage with the market to understand the availability of solutions and suppliers capable of delivering document consolidation, print, mail fulfilment and associated services for Council Tax, Business Rate and Benefits communications.
The Council currently issues approximately 75,000 annual Council Tax bills, 16,500 Benefits notifications and 5,000 Business Rate bills each year. The existing arrangement for merging annual Council Tax bills and Benefits notifications has expired and the Council is exploring options for a replacement service.
As part of this engagement the Council is also looking for an expanded solution to consolidate, print and mail daily/weekly Council Tax and Benefit documents.
The daily/weekly volumes are…(excludes annual bills and Benefit Notifications)
The aim is to deliver a single, coherent communication pack that improves customer understanding, lowers postage and fulfilment costs and supports operational efficiency.
Project Objectives
The Council is seeking market input regarding solutions that can:
The Council wishes to understand supplier capability in relation to:
Core Requirement
Optional Services
| Lot | Title | Value |
|---|---|---|
| 1 | Lot 1 | — |
The Council is also interested in understanding supplier capabilities for:
Market Engagement Questions
The Council welcomes responses from suppliers who can provide information on:
Indicative Procurement Approach
The Council anticipates undertaking a competitive procurement process following completion of this market engagement exercise. The final procurement route, contract structure and scope will be informed by responses received through this engagement.
Participation in this engagement exercise will not form part of any future evaluation process and will not confer any advantage in any subsequent procurement procedure.
Interested suppliers are invited to provide a written response outlining their capability, relevant experience and any information considered helpful in shaping the Council's procurement approach.
All responses must be submitted via the Council etendering portal proactis Plaza as per the link below:-
Proactis - Supplier Network
You need register to the system, if already registered you then search Opportunities and search PME1000009 - Provision of Print, Mail Fulfilment and Document Consolidation Services for Council Tax, Business
You need to submit your response to the ten questions to the requested question in the portal.
All submissions must be received no later than 12:00 Noon Friday 07 August 2026
The Council may also invite suppliers to participate in market engagement meetings, demonstrations or workshops following review of responses.
This notice is issued solely for the purpose of market engagement and information gathering. It does not constitute a call for competition, commencement of a procurement procedure or commitment by Caerphilly County Borough Council to undertake any procurement exercise.