Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement

Transport for Greater Manchester ("TfGM") now wish to procure a Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement ("Agreement") which will enable the Implementation, Operation and Maintenance of a Merchant Acquiring Service, Payment Gateway Service (Option), Merchant Acquiring Equipment (Option), and Open Banking Service (Option) that will support delivery of TfGM's Ticketing Schemes and Revenue Collection.

Given that over the term of the Agreement , TfGM's Ticketing Schemes will be subject to frequent revision and development, re-configuration and extension of the Merchant Acquiring Service, Payment Gateway Service (Option), Merchant Acquiring Equipment (Option), and Open Banking Service (Option) may be required to a number of additional transport and associated modes (in addition to the modes that are currently within the scope of the of existing TfGM Ticketing Schemes). Consequently, the Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement ("Agreement") may be deployed to support Ticketing Schemes on (but not limited to) Tram, Light Rail, Bus, Heavy Rail, Taxi, Car-Club, Car-Hire, Parking and Park and Ride, Micro mobility, Active Travel and other travel modes.

The Supplier shall provide a Merchant Acquiring Service that shall include the:

• set up and configuration of the Merchant Acquiring Service;
• processing, settlement and accounting of payments (one off and recurring payments) made with payment networks (such as Visa and Mastercard) enabling the Authority to accept debit or credit cards for payment of goods or services, as well as alternative payment methods (such as Direct Debit);
• support for the Authority's e-Commerce, Retail, Transit and Merchant Initiated payment channels, and Card Present and Card Not Present payment methods;
• integration with the Authority's Payment Gateway Services (Supplier provided and other third party) and other issuing banks facilitating Authorisation, Payment and Settlement processes;
• integration with the Transit Back Office (CBMBO Service) via a secure network;
• integration of Equipment with Payment Gateway Services (Supplier and third party provision) and Merchant Acquirer to facilitate Card Present and Card Not Present payment methods;
• handling of Refunds, Reversals and Chargebacks; and
• provision of other Merchant Acquiring core services.

The Supplier shall provide a Payment Gateway Service (Option) that shall include the:

• provision of interfaces to accept one-off Payments from debit or credit cards, and alternative payment methods, and recurring card payments;