Integrated Community Equipment Services & Minor Adaptations Services

ICES

The Provider must deliver a full Community Equipment Service lifecycle for adults and children across the four boroughs and authorised adjacent areas. Operational scope includes:

• Procurement of Stock and Special Equipment
• Storage, distribution, delivery, installation, fitting, adjustment
• Collection, cleaning, decontamination, refurbishment, and recycling
• Repairs, servicing, preventative maintenance
• Technical assessments, joint visits, specialist engineering
• Support for discharge, reablement, prevention, urgent community response, palliative care.
• Out-of-area equipment deliveries for individuals under our responsibility subject to Commissioner approval.

Minor Adaptations

The provider will implement a system to:-

• Accept referrals from Prescribers electronically;
• Liaise with Prescribers, Clients and their representatives to arrange completion of the works;
• Liaise with the Prescribers to ensure necessary permission is given prior to commencement where necessary;
• Prepare a Construction Phase Plan (CPP) and property specific RIsk Assessments and Method Statements (RAMS) proportionate to the works requested in line with the role of Principal Contractor.
• Inform the Prescribers of completed works;
• Inform the Prescribers of completed works;
• Inform the Prescribers of any problems in contacting Clients to make arrangements, which may delay timely completion;
• Inform Prescribers of any problems in completing jobs or variations to issued instructions.