Outsourced IT Support Services

HCC Group (Hybu Cig Cymru and its subsidiary, EIDCymru) seeks to procure effective IT Support Services provision via a suitably qualified and experienced supplier who will be responsible for installing

/ implementing, supporting, maintaining, monitoring, and managing an IT

infrastructure as part of a comprehensive and fit-for-purpose service that:

• is easy to manage and administrate;
• provides service and contract deliverables quickly and efficiently;
• proactively adds value through advice and recommendations to ensure that the HCC Group maintains proportionally effective standards in information / cyber security and data management;
• proactively and routinely monitors the HCC network;
• provides flexibility to the HCC Group with respect to future requirements and business growth;
• is cost-effective from the date of Contract award and as the HCC Group grows; and
• manages and/or coordinates with related and relevant third-party providers and vendors, as required in each instance.