Provision of Independent Health Complaints Advocacy Service

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS).

The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution.

The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed.

The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative.

Contract Start Date: 1 April 2027

Contract End Date: 31 March 2030

Possible Extension up to 2 years