Provision of IT Managed Service

The contracting authority is seeking to engage a qualified service provider to deliver comprehensive IT management, support, and consultancy across its operations.

Scope of Services

Will include, but is not limited to:

• 24/7 IT helpdesk support
• Proactive monitoring and maintenance of networks, servers, and end-user devices
• Cybersecurity management, including threat detection and response
• Cloud services management and optimisation
• Software and hardware asset management
• IT consultancy and strategic planning
• Backup, Disaster recovery and business continuity planning
• Regular reporting and performance reviews

Procurement Process

The procurement will be conducted in accordance with applicable PA23 regulations.

This contract will carry an expected initial value of £1,875,000.00 (exc VAT), not including extension periods that may be applied.