Unified Customer Relationship Management System and Contact Centre Platform

** Not a call for Competition**

Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform.

LCRCA would be interested in understanding delivery models and service design:

· Technology platforms and interoperability

· Integration with existing systems and infrastructure

· Commercial models and pricing structures

· Implementation approaches and mobilisation timelines

· Ongoing support, maintenance, and service levels