Workforce Management Software
AwardHighlights
- Award value
- —
- Winning supplier
- BUSINESS SYSTEMS (U.K.) LIMITED
- Award date
- —
Details
- Published
- 21 Oct 2026
- Deadline
- —
- Value
- —
- Location
- UK
- Source
- Find a Tender
- Source notice ID
- 099717-2026
- OCID
- ocds-h6vhtk-078d5c
- CPV codes
- 48000000
Description
WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support.
We've identified that the Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as the best value for money to direct award for the solution.
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Lots (1)
| Lot | Title | Value |
|---|---|---|
| 1 | Workforce Management licence is a single licence that provides access to all WFM functionality: Cloud Hosting Native AI Tools Forecasting & Meetings Payroll Export Intraday & Adherence Management Budgets etc. Additional information: The right to additional purchases while the contract is valid. This Contract may be amended or varied at any time by mutual agreement in writing.Workforce Management licence is a single licence that provides access to all WFM functionality: Cloud Hosting Native AI Tools Forecasting & Meetings Payroll Export Intraday & Adherence Management Budgets etc. Additional information: The right to additional purchases while the contract is valid. This Contract may be amended or varied at any time by mutual agreement in writing. | — |
Awarded contracts (1)
| Title | Supplier | Value | Awarded |
|---|---|---|---|
| Workforce Management Software | BUSINESS SYSTEMS (U.K.) LIMITED | — | — |