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Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
| Title | Supplier | Value | Awarded |
|---|---|---|---|
| Award ocds-b5fd17-43adaf44-0182-42c0-99a6-c564eafa3cb9-1 | Navigator Insight (Formally Blue Marble Research) | £70,680 | 15 Apr 2026 |
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