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Contract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
The initial contract term is for 2 Years with a possible 1 Year extension.
| Title | Supplier | Value | Awarded |
|---|---|---|---|
| Award ocds-b5fd17-fdad8c37-2dd4-42ed-8c1b-605b938fd228-1 | Civica UK Limited | £157,625 | 20 May 2026 |