Civil Parking Enforcement Services

The Supplier will be responsible for delivering a modern, professional, and fully compliant Civil Parking Enforcement service on behalf of the Council.

The following represents the current high-level understanding of core requirements.

Core Enforcement Services

• On-street and off-street enforcement: Civil Enforcement Officers deployed across CPZs, yellow lines and other restrictions under the Traffic Management Act 2004. The emphasis is on proactive, intelligence-led work on hotspots and priority locations rather than blanket coverage.
• ANPR capability: Mobile and static ANPR (vehicles or cameras) to handle higher volumes efficiently, with clean integration into the back-office system for PCN creation.
• CCTV and moving traffic support: Review of footage or clips for bus lane and moving traffic contraventions, producing good evidence packs. The split of responsibility with our existing back-office arrangements will be confirmed later.
• Blue Badge work: Focused enforcement on misuse of disabled bays and Blue Badge abuse, working closely with the Council’s Blue Badge team.

Technology, Systems and Integration

• Provision and maintenance of all necessary enforcement technology: handheld devices, body-worn video (BWV) cameras with secure storage/review workflows, vehicles (with preference for low/zero-emission options), and supporting software platforms for deployment planning, real-time reporting, and performance dashboards.
• Seamless, secure interface/integration with the Council’s existing or future back-office PCN processing system (currently supported by Imperial Civil Enforcement Solutions). This includes timely upload of PCN data, high-quality evidence packs (photos, notes, BWV where relevant), and support for case queries. Suppliers should detail their API/integration capabilities and experience with similar systems.
• Management information and reporting: Provision of accurate, timely MI and interactive dashboards covering deployment activity, PCN volumes/quality, compliance indicators, and KPIs. Potential for integration with Council Power BI or other analytics tools.

People, Training and Customer Service

• Full recruitment, training, supervision, and management of a sufficient complement of qualified, professional CEOs and support staff to deliver the required enforcement hours and quality standards.
• High standards of customer interaction: CEOs trained in conflict resolution, equality awareness, and professional engagement with residents, businesses, and visitors. Support for on-street enquiries and contribution to the Council’s complaints/SAR/FOI processes