Contact Centre as a Service (CCaaS)
AwardHighlights
- Award value
- —
- Winning supplier
- Alscient Limited
- Award date
- —
Details
- Published
- 31 Jul 2026
- Deadline
- —
- Value
- —
- Location
- UKE41
- Source
- Find a Tender
- Source notice ID
- 072522-2026
- OCID
- ocds-h6vhtk-06d861
- CPV codes
- 48000000
Description
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
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Lots (1)
| Lot | Title | Value |
|---|---|---|
| 1 | Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts. | — |
Awarded contracts (1)
| Title | Supplier | Value | Awarded |
|---|---|---|---|
| Award 072522-2026-1 | Alscient Limited | — | — |