Contact Management Project

procurement of UC telephony and contact centre system

West Northamptonshire Council is undertaking pre-market engagement to support market research only and to help make any procurement process more focused and efficient

Whilst this notice is categorised under Unified Communications Telephony and Contact Centre, West Northamptonshire Council welcomes responses from suppliers of CRM, Contact Centre, UC Telephony, Integration and related customer engagement capabilities. The engagement forms part of a wider Contact Management Programme seeking to modernise customer interactions across multiple channels