Eckho IVR Renewal & Upgrade via RM6116
AwardHighlights
- Award value
- £208,682
- Winning supplier
- MAINTEL EUROPE LIMITED
- Award date
- 29 Jul 2026
Details
- Published
- 3 Nov 2026
- Deadline
- 30 Jul 2026
- Value
- £208,682
- Location
- North East
- Source
- Contracts Finder
- Source notice ID
- c32d97c7-a08a-4344-b530-b179f770cbc8-909014
- OCID
- ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd
- CPV codes
- 32412100
Description
Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
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Awarded contracts (1)
| Title | Supplier | Value | Awarded |
|---|---|---|---|
| Award ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd-1 | MAINTEL EUROPE LIMITED | £208,682 | 29 Jul 2026 |