Kitchens, Bathrooms, Aids & Adaptations, Electrical & Voids

SUMMARY OF SERVICE

Voids

• End-to-end voids management, including clearance, cleaning, responsive repairs, and reinstatement works to our lettable standards.
• Classifications with target turnaround times agreed with the client.

Kitchens

• Design, supply, and installation of kitchens to QPS specifications.
• Inclusive of plumbing, electrical, gas, plastering, and flooring.
• Compliance with Decent Homes Standards and client design guides.
• Inclusive adaptations where required.

Bathrooms

• Design, supply, and installation of bathrooms and shower rooms.
• Inclusive of plumbing, tiling, electrical, plastering, and flooring.
• Compliance with Decent Homes Standards and client specifications.
• Adaptations for disabled tenants as required.

Objectives

• Deliver a consistent, high-quality service across voids, kitchens, and bathrooms.
• Reduce average turnaround time for void properties.
• Achieve customer satisfaction targets minimum of 90%
• Ensure cost certainty

Quality Standards

• Compliance with Decent Homes Standard, Building Regulations, and relevant British Standards.
• NHF Schedule 7.1 for voids and 7.2 for planned works variations
• Architype prices for kitchens and bathrooms
• Accreditation requirements: Gas Safe, NICEIC, CHAS, Constructionline.
• Ongoing performance monitoring and KPI reporting.

Sustainability & Social Value

• Use of sustainable materials and waste reduction strategies.
• Commitment to carbon reduction in line with QPS and EFDC targets.
• Promotion of local employment and apprenticeships.

Risks and Mitigations

Supply chain disruption - Access to multiple suppliers, forward ordering and local sourcing.

Labour - Where possible recruit locally and limit subcontracting work.

Tenant satisfaction - Clear communication with customers across the duration of the work including post-completion surveys.

Governance & Performance Monitoring

Dedicated contract management team with escalation routes. QPS to provide the resident liaison role.

KPIs to include

• Voids turnaround times.
• Tenant satisfaction.
• Health and safety compliance.
• Monthly performance reviews and quarterly strategic reporting.

ICT

Bidders will be required to use our sub-contractor portal in Total Mobile- Connect to update progress through to completion and payment. Licencing will be provided at no cost.